At evertrailhiking.com, we want customers to have a clear and straightforward return experience. If you are not satisfied with your purchase, you may request a return in accordance with the conditions outlined below.
1. Return Eligibility
Items may be eligible for return if they are unused, in their original condition, and include the original packaging and accessories where applicable.
Returned items should be in a condition suitable for resale. Items that have been used, damaged, altered, or returned without necessary components may not qualify for a refund.
2. Return Period
Please contact us within 30 days of receiving your order if you would like to request a return.
Return requests submitted after this period may not be accepted unless otherwise required by applicable law.
3. How to Request a Return
Before sending an item back, please contact us at [email protected] and provide your order number, the item you wish to return, and the reason for the return.
Please wait for return instructions before shipping the package. Sending an item to the return address without contacting us first may delay the processing of your return.
4. Return Address
Approved returns should be sent to:
EverTrail LLC
40 Madison St Apt 4C
New York, NY 10038
United States
Please make sure the package is securely prepared for transportation and that the shipping information is accurate.
5. Return Shipping Costs
Unless the return is due to an item being defective, damaged upon arrival, or incorrect, the customer may be responsible for the cost of return shipping.
If the return is caused by an error on our part, we will review the situation and provide appropriate instructions.
6. Inspection of Returned Items
Once a returned package is received, the item will be inspected to confirm that it meets the applicable return conditions.
The inspection process may take several business days after delivery of the returned package.
If the returned item does not meet the return requirements, we may be unable to issue a full refund.
7. Refunds
Approved refunds will be issued to the original payment method used for the purchase.
After a return has been approved, please allow 5–10 business days for the refund to be processed. The time required for the funds to appear in your account may also depend on your bank or payment provider.
Original shipping charges may not be refundable unless the return is related to an error, defective item, or other circumstance requiring a refund under applicable law.
8. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at [email protected].
Please include your order number and, where appropriate, clear photographs or other relevant information so that we can review the issue and determine the appropriate solution.
9. Exchanges
If you would like to exchange an item, please contact us first. Depending on product availability and the circumstances of the request, we may provide return and replacement instructions.
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests cannot always be guaranteed once an order has entered processing or shipping. If the order has already been shipped, you may need to follow the applicable return procedure after delivery.
11. Contact Us
For questions about returns, refunds, damaged items, or exchanges, please contact:
Email: [email protected]