At evertrailhiking.com, we aim to provide a clear and reliable shipping experience for every order. This Shipping Policy explains how orders are processed, shipped, and delivered within the United States.
1. Shipping Area
We currently ship orders within the United States.
We do not currently offer international shipping.
2. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or U.S. holidays will generally begin processing on the next business day.
Processing times may be longer during periods of unusually high order volume or circumstances beyond our reasonable control.
3. Shipping Time
After an order has been processed and shipped, standard delivery generally takes approximately 3–7 business days.
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, weather, holidays, and other circumstances.
4. Shipping Costs
Applicable shipping charges will be displayed during checkout before the order is completed.
Any available shipping options and associated costs will be determined based on the order and delivery destination.
5. Order Tracking
When tracking information is available, it may be provided after the order has been shipped.
Customers can use the tracking information supplied by the applicable carrier to monitor the progress of their shipment.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
6. Delivery Delays
Although we work to process orders promptly, delivery delays may occasionally occur due to severe weather, carrier disruptions, holidays, incorrect address information, high shipping volumes, or other circumstances outside our reasonable control.
If a shipment appears to be delayed, customers may use the available tracking information or contact us for assistance.
7. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an order cannot be delivered because of an incorrect or incomplete address, additional shipping costs may apply if the package needs to be reshipped.
Please contact us as soon as possible if you notice an error in your shipping information.
8. Lost or Damaged Packages
If a package appears to be lost, significantly delayed, or damaged during delivery, please contact us at [email protected].
For damaged deliveries, photographs of the package and the item may be requested to help us review the situation and determine the appropriate solution.
9. Multiple Items
If an order contains multiple items, they may be shipped together or separately depending on availability, fulfillment arrangements, and shipping considerations.
If items are shipped separately, customers may receive more than one tracking number.
10. Contact Us
If you have questions regarding shipping, delivery, or an existing order, please contact us at:
Email: [email protected]