1. Where does evertrailhiking.com ship?
We currently ship orders within the United States. International shipping is not currently available.
2. How long does order processing take?
Orders are generally processed within 1–3 business days after successful payment. Processing may take longer during periods of high order volume or unexpected circumstances.
3. How long does delivery take?
Standard delivery generally takes approximately 3–7 business days after the order has been processed and shipped. Delivery times are estimates and may vary depending on the carrier and destination.
4. Will I receive tracking information?
When tracking information is available, it will be provided after your order has been shipped. You can use the tracking information to monitor your shipment.
5. Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address. We can only make changes before the order has entered a stage where the address can no longer be modified.
6. What payment methods are available?
Available payment methods are displayed during checkout. Payment must be successfully completed before an order can be processed.
7. Are purchases one-time payments?
Yes. Purchases made through evertrailhiking.com are one-time purchases. We do not automatically renew orders or charge recurring fees. No additional payment will be taken automatically after your original purchase.
8. Can I cancel my order?
If you need to cancel an order, contact us as soon as possible. Cancellation requests cannot always be guaranteed once an order has entered processing or shipping.
9. What is your return period?
Eligible returns should generally be requested within 30 days of receiving the order. Items should be unused, in their original condition, and include applicable original packaging and accessories.
10. Where should I send a return?
Approved returns should be sent to:
EverTrail LLC
40 Madison St Apt 4C
New York, NY 10038
United States
Please contact us before sending a return so that we can provide the appropriate return instructions.
11. How long does a refund take?
Once a return has been received and approved, refunds are generally processed within 5–10 business days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
12. What if I receive a damaged or incorrect item?
Please contact us at [email protected] as soon as possible. Include your order number and, where appropriate, photographs of the item and packaging so we can review the issue.
13. What should I do if my package is delayed?
First, check the tracking information provided by the carrier. If the shipment appears to be significantly delayed or there is no recent tracking activity, you can contact us for assistance.
14. What if I entered the wrong shipping address?
Contact us as soon as possible. If the order has not yet been processed, we may be able to update the shipping information. Once an order has been shipped, changes may no longer be possible.
15. How can I contact evertrailhiking.com?
For questions about orders, products, shipping, returns, or other inquiries, please email us at: